Ethical issues in hospitality industry. Ethics in the hospitality industry: an applied model 2019-01-06
Ethical issues in hospitality industry Rating:
9,6/10
637
reviews
Hospitality Law: Managing Legal Issues in the Hospitality Industry, 5th Edition
With the current struggles and rapid down spiral of our economy, many financial services, and institutions are burdened with many homeowners inability to maintain their mortgage financial responsibilities, thus resulting. A former martial arts instructor, he holds bachelor's degrees in music and computer science from Westchester University, and a juris doctor from Georgia State University. In both situations, however, contacts between host communities and tourists cause various problems such as importation of new culture and lifestyle, over-commercialization of cultural commodities and conflict of values. Agro-tourism, eco-tourism and home stay tourism involve direct interaction between the host community and the tourists whereas mass tourism has a lesser direct involvement. Therefore, they are supposed to ensure they regulate their use of these resources, in order to avoid depletion. For example, if you sell customer data to a third party, divulge this to customers in advance, and consider providing an opt-out provision. These changes to a hotel are very expensive undertakings, and again the cost to the business owners does not always include the benefit to the world in their decision to implement or not to implement.
Ethics in the hospitality industry: with a focus on hotel managers
Therefore ethics should be part of every activity in the hotel with definitions according to particular responsibility and work of every department. They donot create justifications for escaping their promises and commitments. Ethical leadership includes personal competencies; nevertheless, those managers who lead by example have a greater impact on ethical actions of their subordinates. Theyavoid conflicts of interest; do not use or disclose confidential information;and, should they accept other employment, they respect the proprietaryinformation of their former employer. That is where the ethic of commitment to excellence comes in.
For instance, different international hotels developed the Youth Career Initiative, a six-month education program, which involve youth from underprivileged backgrounds. In addition, various companies in the hospitality industry continue to promote the knowledge of business ethics among their employees. Ex: cigarettes help reducing stress at work for people who have to work long hours On the other hands, the cons are against it. The hospitality industry is competitive, and that rivalry between brands can lead to a compromise of Hospitality Ethics. There are many ethical issues that could arise throughout working in the medical field. When a hotel makes major changes to the heavier and more labor intensive items in rooms, such as bigger fluffier beds, more pillows, more amenities, more amenities, more amenities, but when it comes to the labor force involved in keeping up with these amenities there is not an increase in any way and expect the labor to do everything in the same amount of time.
Integrating ethics into tourism: beyond codes of conduct
Nonetheless, unethical practices in the hospitality industry affect the industry, employees, stakeholders, and the overall community. Cornell Hotel and Restaurant Administration Quarterly, 34 4 , pp. These cases have persisted in the United States, yet there are immigration and business laws, which are meant to address them. Capital available: Capital provides asset liquidity and enables the development of new hotels. One study says housekeepers now have a higher risk of back disorders than autoworkers that assemble car doors. However, this drink giant has experienced thoughtless ethical troubles with its affiliation amid their stakeholders. Other ethical issues include environmental protection, business fraud, social injustice and unfair treatment.
Hospitality Industry: What are key ethical issues this industry faces?
This company also established training programs on human rights and child protection, for its employees. In the hospitality industry, this will develop a strong base for the company, and increase the loyalty of customers. The third principle of utilitarianism is maximalism. This is a major ethical issue for the hospitality industry, as its operations rely more on the environment. Nonetheless, the hospitality industry, like other industries, has its own unique challenges, including ethical challenges. Tourism and hospitality managers are realizing that competing on the basis of price alone leads to an erratic market and uneven profits. The company developed a code of conduct for its suppliers in 2009.
What Are Examples of Different Ethics in the Hospitality Industry?
World Travel and Tourism Council 20002 clearly identified hospitality industry impacts as involving water consumption, energy consumption, chemical use and atmospheric pollution, purchasing and waste water management. When it comes to the environment, from a business ethics standpoint, are hotels doing enough to help the environment? Some of the values that define ethical principles include honesty, trustworthiness, integrity, fairness, keeping promises, fidelity, caring for others, accountability, pursuit of excellence, leadership, responsibility and respect for others. The youth are trained to acquire work and life skills, as well as knowledge about career choice. In this case, the right actions are those that have ethical considerations, as opposed to the unethical acts, which have detrimental effects on businesses. Therefore, ethical operations become a challenge to these companies when ethical acts lead to more costs in the company Holjevac 2008.
Loyalty- Hospitality managers demonstrate loyalty to their companies indevotion to duty and loyalty to colleagues by friendship in adversity. No specific laws govern confidentiality in the hospitality industry, but your contracts and policies should clearly dictate what degree of privacy customers can expect. Hilton then opened a luxury brand based on the data. There is a need for medication and medical treatment, wherever humans in habit. Just a few to name; medical records, nurses, medical technologist, medical assistant, emergency technician and many more. By studying the corporate training lessons, your employees will review what ethics are, why they are important to the industry and how managerial employees can ensure ethical compliance. A chapter-by-chapteranalysis of a short ethical dilemma underscores the importance of adhering tothe Ethical Principles for Hospitality Managers during the decision-makingprocess.
Hospitality Law: Managing Legal Issues in the Hospitality Industry, 5th Edition
The hospitality industry in general and hotels specifically may seem to be behind most businesses when it comes to ethics in concern to going green, human rights, diversity, human resources, and taking advantage of business relationships, but these issues are coming to forefront of the future success of this expanding industry as it is with the rest of the world. These are very important issues to the world, but as a business the expense does not always calculate in the cost to the rest of the world when changing out a toilet to low flow, or creating a save the planet bedding program, or using fluorescent bulbs and energy efficient air conditioners. Your staff will regularly deal with confidential patron information and may learn things about patrons that should be kept private. Ethics in the Tourism Industry Tourism is currently one of the top industries driving the global economy, with virtually all countries having an increase opportunity to play a part either as the source market or the tourist destination. The executives in most hotels are overpaid, while other employees are mostly underpaid. Nevertheless, people have been using the Internet for the ease of user friendly and the comfort of doing.
But the challenges surrounding biometrics are great as well. A reputation for ethical practices in any business activity can be a competitive edge. Most companies in the hospitality industry invest heavily in a positive image, but this might count as loss, if they are involved in unethical practices that are uncovered publicly Pettijohn, Pettijohn, and Taylor, 2008. Just like going green many hoteliers do not look at the benefits to the world while looking at their costs. If this is applied to the hospitality industry, what translates is that the companies in this industry have the obligation of ensuring that they have a pleasant effect on their customers, employees, local community, and overall society Souffrant 2000. This was mainly intended to curb the unethical human rights issues and child exploitation issues, which might influence the company in an adverse manner Leadlay 2011.
Special Issues With Hotels Because people sleep, eat and occasionally live in hotels, confidentiality is at a premium. Sustainable tourism is that form tourism that creates better places for tourists to visit and local community to live in. In the last few years responsible or sustainable tourism has emerged as a key trend globally as consumer market trends shift towards ethical consumption. A combination of these factors with the hospitality sector high turnover and regular use of part time employees are indeed a recipe for ethical issues. As expenses rise, taking shortcuts and settling for inferior supplies and service is becoming the norm.
