You can also create your SharkNinja account. I should have gone with my gut and stuck with Dyson. It stopped working after 11 months. For the amount paid for it, I expected a better product. Accidental loss, breakage or damage due to normal wear or misuse of the product, including but not limited to the mathematical accuracy of the product, is not covered under this warranty. We've helped 8,044 people fix a Shark Vacuum issue like yours in the last 90 days. Deep cleaning with double roller bars.
Big mistake Shark for such a little feature. Called company and they sent me a whole new vac including the head and accessories. Clearly, they have a quality problem and are unwilling to take responsibility. The above model comes with a three year warranty which is designed to cover any defects in material or workmanship. The effects of this specific limited warranty shall cease after a period of 5 years from the date of purchase. At that time under the 5 year warranty, they did replace the whole floor power unit for shipping only.
If I am going to pay that kind of money for an item it better last more than one year, or they better replace it for free. Furthermore, Shark bears no liability for damage due to external forces like the weather or power surges. Biggest piece of junk ever. Called a 3 time and I finally received the label, shipped the unit on December 12th. Our warranty only applies to alleged defective products. First time I was denied and they would ship parts that I had to pay for plus shipping. I received the unit quickly and found out that wasn't the issue with the vacuum as the brush still did not engage.
Community members receive important consumer news alerts and enjoy perks like discounts and special offers from brands they love. I was disappointed in that although it was wi fi controlled, you have to put down boundary strips for the area you want cleaned. This warranty does not deprive in any way the purchaser from exercising the statutory rights granted in national-level directives. I called Shark and they sent me a replacement two months ago. We seize opportunities—individually and collectively—to be competitive with our products and attract the most talented people in the world.
I have a limited warranty, which I was told I should read in a very condescending tone and the floor nozzle is not covered under the warranty. If a part is found to be defective during the warranty period, the vacuum will be repaired or replaced free of charge provided that the original purchaser is living in the United States and has a receipt to prove date of purchase. The manufacture warranty applies on the hydraulic motor. Absolutely outrageous — over 1,200 associates and no one else is responsible for customer service??!! Looking for a new vac now and as a guy who works with power tools daily, I want a tool that works. Advertisements on this site are placed and controlled by outside advertising networks.
It's been 16 business days and we still haven't heard from the Escalation department. This warranty does not cover damage as a result of gross negligence, and normal wear and tear scuff marks will not be serviced. Thank you Shark for developing such a fabulous vacuum. To give an example, Shark will not repair a sweeper that has been repaired improperly or damaged by the independent service center. This is not considered a default and therefore not covered by warranty.
I was surprised to learn the warranty only covers not moving parts so I had to pay for a new brush head unit the entire lower part of the vacuum. Not even enough time to clean our small 1000 sq ft home. Although I told the rep that my unit would not turn on, he asked me what kind of sound the motor was making and what color was the light, was it green or was it red. If you go to the website there is no contact number for customer service or any kind of support that will help you out. I am really disappointed at calling Shark and like everyone else on here they do not want their product.
When returning, you must include proof of purchase, a tag with your address, phone number, and a note with purchase information such as the model number and what you believe is wrong with the product. Prior to this we had a Dyson and they replaced the entire powerhead. The company makes a diverse range of household products and appliances. It also overheated and kept shutting itself down. They don't honor their own 60 Day Money Back Guarantee. Note that parts damaged by normal wear and tear to the vacuum are not covered by the warranty. Registering your own account on the website is a pretty simple process.